Confirmation
Your appointment is confirmed by email after the service details and payment arrangement are agreed.
Terms and conditions
Clear terms, beautifully simple.
These terms explain how Marston's Detailing Preserve Ltd. books, carries out and closes every detailing session in Ealing and Greater London. Read them before you confirm a service.
No surprises. Only properly prepared vehicles.
01 / The agreement
Terms of Service
Please read this page before payment.
These terms apply when you request, book or pay for premium vehicle detailing, paint correction, interior cleaning, ceramic coating or car care consultation from Marston's Detailing Preserve Ltd.. A booking is your confirmation that you have read and accepted them.
Marston's Detailing Preserve Ltd. operates from Field End Road, Greater London, Ealing, HA4 9PQ. We will confirm the agreed service, price, location and appointment time by email before work begins. The booking email forms part of this agreement.
Scope comes first.
Only the work listed in your confirmation is included. Additional correction, stain treatment, odour treatment or coating preparation needs your approval before we charge for it.
We may decline work where a vehicle presents an unsafe condition, severe contamination, insecure panels, exposed electrical components or damage that makes the requested service unsuitable. We will explain the reason and discuss the next practical step.
02 / Appointment policy
Bookings and cancellations
A confirmed slot is reserved for one vehicle and one agreed service.
48 hours
Cancel at least 48 hours before the appointment for a full refund of any payment already made.
Short notice
Cancellations made less than 48 hours before the slot incur a 50% charge. The charge reflects reserved time and preparation.
Late arrival
Arriving late may shorten the session. The agreed price does not reduce when available working time is lost.
Before you arrive
- Tell us about access restrictions, charging cables, alarms, specialist finishes or known faults.
- Arrive with the vehicle reasonably accessible and with enough time for a handover inspection.
- Rescheduling is subject to availability and should be requested as soon as you know plans have changed.
Payment point
Prices are agreed before work starts. Payment is due according to your confirmation email. We may pause release of a vehicle until the balance has cleared.
03 / Vehicle care
Vehicle condition and liability
The handover record protects both sides.
We photograph and record visible pre-existing damage before work begins.
Personal belongings
Remove valuables, documents, loose change and personal items before handover. Marston's Detailing Preserve Ltd. is not liable for items left in the vehicle, including items stored out of sight.
Existing damage
Scratches, dents, chips, worn trim, brittle plastics, poor repairs and warning lights are recorded where visible. Cleaning or polishing cannot be assumed to repair them.
Care and movement
We use reasonable care and move vehicles only when needed for the agreed service. We are not responsible for mechanical or electronic issues that arise during gentle in-bay movement when those issues were not caused by our negligence.
Liability limit
Subject to rights that cannot legally be excluded, our liability for a claim connected with a service is capped at the price paid for that service. This does not limit liability for death or personal injury caused by negligence, fraud or any other liability that law does not allow us to limit.
04 / Account work
Fleet and trade agreements
Larger accounts receive written terms that match their operating needs.
For 10 or more vehicles
A separate service level agreement
Fleet operators, dealerships and trade customers receive a written Service Level Agreement covering vehicle volumes, access, agreed standards, reporting and collection arrangements.
Account payment
Approved account holders pay on 15 days net terms from the invoice date.
Ending an account
Either party may end the ongoing agreement with 30 days' written notice.
A written fleet or trade agreement takes priority where its terms clearly differ from this page. Work already booked remains payable under the agreed schedule.
Ready when you are
Accept the terms and choose your service.
Your booking email will confirm the appointment, agreed work and payment details.
Questions about these terms?
Contact Marston's Detailing Preserve Ltd.